A Guide to PepPill for Partners

Once your store is active on PepPill Store, you can login to PepPill Store with the provided login credentials. You need to go to the ‘Orders’ section to view your orders and start processing them. You can filter the orders to view the orders received on PepPill Store.

After the activation of your pharmacy on PepPill Store, you will be able to receive orders from PepPill customers. The first status of an order is ‘Submitted’, which means the order is assigned to the specific store but the prescription in the order hasn’t been digitized yet. Once the prescription is digitized by the PepPill Team (usually done as soon as the order is placed), you would be seeing the order status as ‘New’, where you would be able to process the order further. You can click on the order number to start processing the order.

If you have received an order with the status ‘New’, and don’t have some of the requested medicine, then you can tag the specific medicine as ‘Unavailable’ and proceed with processing the order.

In such rare cases, kindly cancel the order from the PepPill Store mobile app. You can go to ‘My Orders’ and click on the specific order to cancel the order. 

Once you receive the order and the PepPill Team has digitized the prescription, you can start to estimate your order and mention if you don’t have any of the requested medicines. 

Once you have sent the estimate to the customer, the order status would change to ‘Estimated’. Now, the customer would know that you have sent the estimate and would need to review the estimate and accept it. You can wait for customer to accept the estimate, or you can cancel the order if it takes a long time. 

Yes, you can cancel a ‘New’ order. Make sure that you cancel through the PepPill Store mobile app. Please provide the reasons for cancelling any order. You can cancel an order till you confirm the delivery/pickup of the order i.e. till ‘Confirmed’ status. 

Once the customer has accepted your estimate, the order status will change to ‘Accepted’. Now, you can click on ‘Confirm Order’ to finalize the order, so you can proceed to home delivery or wait for the customer to pick up the medicines. 

Yes, you cancel an order after sending the estimate, or even after the customer accepting the estimate. You can cancel an order before confirming the delivery/pickup of the order. Make sure that you cancel through the PepPill Store mobile app.

No, you cannot change your delivery mode after accepting the estimate. 

If the customer has not come to your store to pick up the medicines at the estimated time, kindly wait for some more time. You can try contacting the customer. But, if the customer is not reachable for a long time, you can cancel the order. 

If the customer wishes to return a PepPill order, either completely or partially, please go to ‘Orders’ on the PepPill Store web application. Under the ‘Orders’ section, filter to the specific order by providing the order number, bill number, customer name, patient name, or order date range. Under the ‘Actions’ column of the specific order, click the ‘Return’ icon to process the order return. Then, you can select the current return quantity to complete order return and proceed with the refund.

If the customer wishes to repeat the PepPill order, either completely or partially, you can process the reorder as an in-store order. Please go to ‘Orders’ on the PepPill Store web application. Under the ‘Orders’ section filter to the specific order, by providing the order number, bill number, customer name, patient name, or order date range. Under the ‘Actions’ column of the specific order, click the ‘Reorder’ icon. Then, you can select the necessary medicines, click ‘Add to List’, and proceed with the in-store order.

Sometimes customers may mention an incorrect address by mistake. Or, they could’ve even misplaced the customer location incorrectly on the map. Try contacting the customer by phone and proceed with the delivery of order. 

No, currently you cannot view the location map of the customer on the web application. You can instead view the location map on the mobile app. 

You can migrate to PepPill Store by exporting your inventory lists from your current software provider and importing them to PepPill Store.

To import an inventory list (Excel/CSV format), login to the web version of PepPill Store https://store.peppill.com/ with the same credentials used for the mobile app. On the left side menu bar, go to ‘Inventory’ → ‘Import Purchase’. Here, you can start with creating a seller template and importing your purchase files to PepPill Store according to the template. Then, your inventory lists would be updated.

Yes. PepPill Stores provides the functionality of importing the purchase files according to custom templates. You can set columns in your purchase file to match the below fields: 

• Distributor Drug Code
• Brand Name
• Quantity Per Pack
• Batch Number
• Expiry Date
• Purchase Quantity Packs
• Purchase Price
• MRP
• Tax Rate
• CGST Rate
• SGST Rate
• Manufacturer Name
• HSN Code
• Manufacturer Date
• Sales Price
• Free Quantity Packs
• Discount Rate

Yes, you can add your manual inventory lists to PepPill Store even if you don’t have the soft copies of your invoice bills. Login to the PepPill Store web application, go to ‘Add Purchase’ under the ‘Inventory’ section to add your purchase details according to the invoice details for a specific seller.  You can also add your invoice details and payment due date, so you’ll get a reminder when it’s time for the payment to your seller.

PepPill Store works well on a mobile web browser, where you can manage your inventories. We recommend using Google Chrome on your mobile browser. 

You can add new medicines to your PepPill inventory at 3 different points: 

• In-Store Sale
• ‘Inventory’ → ‘Add Purchase’
• ‘Inventory’ → ‘Import Purchase’

1) During an ‘In-Store Sale’ you can type the name of the medicine and bill the sale. Then, you can note that those medicines would be added to your inventory after the sale.

2) Under ‘Inventory’ → ‘Add Purchase’, you can start typing the first 3 letters of the medicine name, and auto-suggestions would be populated. You can select from from the auto-suggestions to add medicines, select the seller, and then enter the other required details to complete the ‘Add Purchase’ process to add the medicines to your inventory.

3) Under ‘Inventory’ → ‘Import Purchase’, you can add the new medicines by importing your purchase files directly, as per the seller template.

You need to go to ‘Inventory’ → ‘Current Stock’ to find your current inventory details and check the current stock.

You may see requests for some medicines which you don’t have. Then, you can record these high-demand medicines on PepPill Store under the ‘Note’ section, located at the top right corner of the PepPill Store web application. You can view the high-demand medicine trends and get them from your sellers on your next order. Once you buy those medicines, you can delete the items on ‘Demand List’ to move them to ‘Completed List’. 

You can go to ‘Inventory’ → ‘Invoice Summary’ to get a complete view of your invoices. You can filter the invoices according to Invoice Number, GRN Number, Invoice Date, Payment Due Date, and Purchase Status. 

Yes, you can edit restricted information of a specific medicine batch, that you may have entered incorrectly. You need to go to ‘Inventory’ → ‘Current Stock’ on the PepPill Store web application, click on the specific medicine, and click on the ‘Edit’ icon. Then, select the specific batch and click on the ‘Move Batch’ button. Click ‘Ok’ on the confirmation box, and enter the new details related to the drug. Here, you can update the item name, item code, manufacturer name, drug schedule, pack size, HSN Code, and prescription requirement. If you choose the item name from PepPill’s built-in drug database, then the remaining fields would be auto populated.

Yes, you can restrict the return of specific medicines by going to the ‘Settings’ section on PepPill Store mobile app. Under the setting, you can select the ‘No Return’ option, and your choice would be successfully updated.

If you were selling some medicines before some time, and now if you wish to discontinue them, you can do so. You can go to ‘Inventory’ → ‘Current Stock’ in your PepPill Store mobile app, and filter the specific medicine. After selecting that medicine, you can click the ‘Edit’ icon. Then, deselect ‘Allow Sale’. Also, you need to provide the reasons for disallowing the sale of the specific medicine. And, you can request to delete those medicines from your PepPill Store database.

You can process an in-store sale using the PepPill Store web application. To bill an in-store sale, go to ‘New Sale’ under the left menu bar. This section enables you to fill the customer details, patient details, prescription details, and drug details to record an in-store order. If a prescription is provided, you can mention the doctor’s name and prescription date. You can provide discount to individual medicines or the complete order. You can also mention the mode of payment and if any medicines are unavailable.

Once your store is active on PepPill, you can login to PepPill Store with the provided login credentials. You need to go to the ‘Orders’ section to view your orders and start processing them. You can filter the orders to in-store orders.

No. It is not mandatory to have the customer’s contact number. If the customer does not provide a contact number, you can use the shop’s mobile number itself. 

Generally, prescription and patient’s contact details are not mandatory for processing in-store orders. If the customer provides a prescription, you can record the prescription date and doctor name. Additionally, you can confirm if the customer requires full medication as given in the prescription, or only a few medicines. 

But in the case of Schedule H1, Schedule G and Anti-TB drugs, the prescription and patient’s contact details (including age and gender) are mandatory.

Yes, you can complete the order even without printing the invoice. Generally, pharmacists prefer to print every bill they process, but if you prefer to save paper you can avoid printing the invoice, or you can go ahead saving the invoice as a PDF file. 

If the customer wishes to return an in-store order, either completely or partially, please go to ‘Orders’ on the PepPill Store web application. Under the ‘Orders’ section, filter to the specific order by providing the order number, bill number, customer name, patient name, or order date range. Under the ‘Actions’ column of the specific order, click the ‘Return’ icon to process the order return. Then, you can select the current return quantity to complete the order return and proceed with the refund.

If the customer is buying medicines that he/she would’ve regularly bought before, then you can quickly place a reorder, either completely or partially. You can go to ‘Orders’ on the PepPill Store web application. Then, under the ‘Orders’ section, filter to the specific order by providing the order number, bill number, customer name, patient name, or order date range. Next, under the ‘Actions’ column of the specific order, click the ‘Reorder’ icon. Then, you can select the necessary medicines, click ‘Add to List’, and proceed with the in-store order.

Yes, there is a dedicated ‘Credit Management’ section in the PepPill Store web application, where you can manage orders from customers who buy from you in terms of credit. Once your customer pays for the order, you can clear the credit order. You can set a maximum credit limit for a specific store.

Yes, you can cancel an in-store order till the midnight of the day when the order was created. If it is past midnight, then you cannot cancel the order, rather you can edit the order.

Yes, you can edit an in-store order, when you wish to amend the mistakes committed while billing a sale.

If the in-store order is billed during the 1st of a specific month till the 5th of the next month, it can be edited during that specific period alone. And, the order cannot be edited from the 6th of the next month. This criteria ensures a timely filing of the monthly GST returns.

PepPill Store’s web application offers up to 12 different types of reports to track your inventory, purchases, sales, and profit margin. You can gain actionable insights from the reports to check on expiring stock, pending payment dues, trending drug sales, profit margin, and stock adjustment. You can also get a view of the schedule registers, GST reports, and the list of doctors in medicine orders. You can view these reports as well download them in Excel format. 

Yes, you can check the medicines with near expiring stock and zero stock in your PepPill Store inventory. You need to go to ‘Reports’ → ‘Inventory Report’ and select the ‘Report Type’ to generate the different inventory reports. You can also filter the results as per different schedule drugs and sellers. 

Optionally, you can also generate the batch number for the stock reports and select the period of expiry for the near expiring medicines.

Yes, you can check the pending payment dues from different sellers. You need to go to ‘Reports’ → ‘Purchase Report’, select the payment due date period, and click ‘Generate Report’ to see the pending payment dues for invoices. You can also filter the results to drug name, and seller name. 

You can check your sale trends under ‘Reports’ → ‘Sales Report’. Select the schedule type of the drug (choose ‘None’ if you want the results for all drugs) and click ‘Generate Report’ to view the report. You can also filter the results according to the sale period, drug name, and payment mode. 

You need to go to ‘Reports’ → ‘Sales Report’. Under the report type, select ‘Sales Report Order Level’, and select the DATE range. Upon clicking ‘GENERATE REPORT’, you can view the sales details and the related GST contributions. You can view the GST amounts according to different rates: 2.5%, 6%, 9% and 14% 

Yes, you can check your Doctor Reports by going to ‘Reports’ → ‘Sales Report’. Under the report type, select ‘Doctor’, and select the specific report level. You can either choose ‘Monthly Report’ or ‘Daily Report’. Then, you can view the sales details and return details during the selected time period. 

Yes, you can check those adjustments at ‘Reports’ → ‘Stock Adjustment Report’. Select the DATE range and the report type. You can view the adjustments in terms of stock, sales price, batch number, expiry date, and pack size. You can also mention the item name or item code to filter the results. 

Yes, you can see them. Go to ‘Reports’ → ‘Profit Margin Report’ and select the DATE range. Under the report type, you can select either ‘Order Item Level’, ‘Order Level’, or ‘Drug Level’. You can check the sold quantity, sales amount, profit margin, and profit percentage.

PepPill Store gives the power to manage all your pharmacies from where you are. Simply toggle between your stores from the top menu bar on PepPill Store web application. And, you can start to view and process your orders, manage inventory, and analyze reports. 

Yes, you can delegate multiple user access levels. You can choose from 3 access levels namely, POS operator, manager, and administrator. 

Here is a table showing the functionalities of the different user access levels:

Your data on the PepPill is 100% secure on the PepPill platform. Protected by Azure Key Vault and Azure Storage technologies, the data is safe 24×7. 

Azure is a cloud platform where the data is stored in multiple locations. It is safe from every natural disaster, and even in case of data loss, recovery is instantly possible from multiple recovery sites. 

In the age of modern computing, security is always at stake. So, remaining secure with up-to-date security standards is the best way to stay safe. This is the reason to choose cloud which is always updated with the latest security patches. 

No, your cloud data is hidden to the outside world, and visible only to you. The encrypted cloud storage makes the data unreadable for hackers and secures the data with industry-standard encryption algorithms. 

Yes, Azure regularly releases security updates to stay competent in the cyber-secure world. The updates are automatically rolled out to the applications built on the Azure platform. 

PepPill Store mobile app roughly consumes 5 MB of the phone memory. 

To ensure a smooth running of the PepPill Store web application, we recommend using a system with minimum 512MB RAM. And, PepPill Store mobile app runs smoothly for Android devices with OS version 4.1 – Jelly Bean or later. 

No, the PepPill Store mobile app does not support landscape mode. 

Unfortunately, PepPill Store mobile app is not available on the App Store now.

If you faced an issue in downloading the PepPill Store mobile app on Android, please check your connectivity again. Reconnect to a different network and try downloading the app again. Sometimes your phone memory may be full, and the app installation may not be successful. In such case, you should free up some phone memory, and try installing the app again.

You can use PepPill Store without using a smartphone, but the signup process alone requires an Android device.

In case you forgot your password to PepPill Store, open the PepPill Store mobile app on your Android device. In the mobile app login screen, click on ‘Forgot Password’, enter your registered mobile number, and click ‘Submit’. Then, an OTP would’ve been sent to your registered mobile number. Enter the OTP and you can set the new password for your PepPill Store account. 

Note: The updated password cannot be the same as your old password 

In case you did not receive the OTP, you can recheck your mobile network and reselect your mobile network by going to the ‘Settings’ of your phone. 

If you are unable to sign in to PepPill Store, please check your registered mobile number and password. Sometimes you may have entered the wrong mobile number. Or, you can easily reset your password by using the ‘Forgot Password’ option. 

Make sure that you are connected to the internet either through WiFi or mobile data. If your mobile data is not working, you can try re-selecting your mobile network.

If you wish to update your store details, you can go to ‘My Stores’ on the PepPill Store mobile app. Under the specific store, you can select the ‘Reconfirm’ button to update the location and contact details. Or, you can select the ‘Next’ arrow under the specific store to update the license details and working hours. 

If you have purchased a new pharmacy license or renewed your existing license, you can update it on the PepPill Store mobile app. You need to go to ‘My Stores’ and select the specific store. Select ‘Next’ and then update the new license details. 

If you want to update your registered mobile number or email, you do that on the PepPill Store mobile app. Go to ‘Login and Security’ section from the side menu bar. Here, you can update the registered email address, phone number, and password. 

If you would wish to remove one of your stores from PepPill, let us know if we could do anything to serve you better. If you still wish to remove your store from PepPill, please send an email to support@peppill.com from your registered email address, and we’ll proceed with your request. 

In case of such a decision, let us know if you have any enhancement request or grievance we can address by sending an email to support@peppill.com from your registered email address. If you still wish to discontinue using PepPill services, let us know by email and we’ll proceed with your request. 

If you were selling some medicines before some time, and now if you wish to discontinue them, you can do so. You can go to ‘Inventory’ → ‘Current Stock’ in your PepPill Store mobile app, and filter the specific medicine. After selecting that medicine, you can click the ‘Edit’ icon. Then, deselect ‘Allow Sale’. Also, you need to provide the reasons for disallowing the sale of the specific medicine. And, you can request to delete those medicines from your PepPill Store database.

If experience such issue, it could be a reason of phone cache overloading or parallel apps running. Try closing your other apps and clearing the phone cache. Also, make sure that the mobile app is always updated to ensure a smooth functioning of PepPill Store.

If you are unable to contact your customer during the delivery of medicines, you can cancel the order and return the medicines to the store. 

Check your phone cache and try clearing it to enable faster processing of your smartphone. You can also try closing your recently opened applications to clear phone memory and boosting the mobile app’s overall performance. 

The most compatible web browser to https://store.peppill.com/ is Google Chrome. Ensure that Google Chrome is up to date by visiting chrome://settings/help on the address bar. 

Mobile networks may not deliver internet signals sometimes. In such cases, try reselecting your mobile network, or restarting your phone. 

Visit the Google Play Store to update the PepPill Store mobile app. You can go to the ‘My apps & games’ from the top left menu bar, to search for any updates. If there is any update available, click on the ‘Update’ button under ‘PepPill Store’ to update the app.

You would also reminded when there is an update upon opening the PepPill Store mobile app.

If you had installed PepPill Store mobile app, but still not showing on your phone, it could be a cache issue. Try restarting your phone, and that should solve the issue.