These terms of use (the “Terms”) govern your use of our website www.peppill.com (the “Website”) and our PepPill® applications for electronic devices (the “Application”). The Website and the Application are jointly referred to as the “Platform”. The Platform is owned and operated by Deevita Technologies India Private Limited, a company incorporated in India under the Companies Act, 2013, having its registered office at Door 16 Mahatma Gandhi Road, Senthil Nagar, S.M.Nagar P.O., Chennai – 600062, Tamil Nadu, India (the “Company”, which expression means and includes its officers, successors and permitted assigns). The Platform is an electronic platform which enables its users to locate pharmacies that are registered on the platform (“Merchants”) within the user’s specified geographical area and place orders for the purchase of pharmaceutical and/or wellness products (“Product(s)”) from such Merchants. It thereby facilitates the end customer to connect with and purchase the Products from the Merchants through their electronic devices (“Services”).

For the purposes of these Terms, the words “us”, “we”, and “our” refer to the Company and all references to “you”, “your” or “user”, as applicable, mean the person who accesses, uses and/or participates on the Platform in any manner.

1. APPLICABILITY OF TERMS

1. 1. These Terms and the privacy policy available at (“Privacy Policy”) are applicable to the entire content of the Platform. We request you to carefully go through these Terms and the Privacy Policy before you decide to access this Platform or use the Services.
   2. These Terms and the Privacy Policy shall apply to all visitors and users of the Platform and together constitute a legal agreement (“Agreement”) between you and the Company in connection with your visit to the Platform and your use of the Services. If you wish to register as a Merchant on the Platform and use the online portal which allows you to connect with potential customers to sell your Products (“Merchant Platform”), you will additionally be subject to specific terms that are applicable to the Merchants available on the specific Merchant Platform (“Relevant Merchant Terms”) and the Relevant Merchant Terms shall be deemed to be incorporated herein by reference and constitute a part of the Agreement between the Merchant and the Company.
   3. Your use of the Platform or the Services will signify your acceptance of the Agreement and your agreement to be legally bound by the same. If you do not agree to or wish to be bound by the terms of the Agreement, you may not access or otherwise use the Platform or the Services.
   4. We reserve the right to modify or terminate any portion of the Platform or the Services offered by the Company or amend the Terms as well as Privacy Policy for any reason, without notice to you or any third party and without liability arising thereof. To make sure you are aware of any changes, please review these Terms periodically. You can determine when the Company last modified the Terms by referring to the “Last Updated” legend above. The Company may require you to provide your consent to the updated Terms in a specified manner before any further use of the Platform and the Services. If no such separate consent is sought, your continued use of the Platform will constitute your acceptance of such changes.
   5. Nothing in the Agreement should be construed to confer any rights to third-party beneficiaries.

2. REGISTRATION AND ACCESS

1. 1. If you wish to use the Platform or avail the Services, you will have to register on the Platform and become a registered user. By registering on the Platform, you agree that you are availing the Service subject to the terms of the Agreement and such terms as may be mutually agreed between you and the Company.
   2. To register onto the Platform, you will have to provide certain personal information such as your name, age, gender, contact details and email which will be requested from you in the registration form. Following this, you will be required to create an exclusive username and password which will be used by you to avail the Services.  
   3. Registration is only a one-time process and if you have previously registered on the Platform, you may login into your account using the same credentials as provided by you during the registration process.
   4. When you use the Platform, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or mobile or other similar device to prevent unauthorized access to your account. We request you to safeguard your password and your account and make sure that others do not have access to it. It is your responsibility to keep your account information current and accurate. You agree to: (a) immediately notify the Company of any unauthorized use of your account information or any other breach of security, and (b) ensure that you log-out from your account at the end of each session. The Company cannot and will not be liable for any loss or damage arising from your failure to comply with the aforementioned conditions. You may be held liable for losses incurred by the Company or any other user of (including a Merchant) or visitor to the Platform due to authorized or unauthorized use of your account as a result of your failure in keeping your account information secure and confidential.
   5. Receiving SMS/ E-mails: You understand that once you register as a user on the Platform, you may receive text messages, push notifications or e-mails from the Company on your registered mobile number/ email-id. These SMS messages/Push Notifications/emails could relate to your registration, transactions that you carry out through the Platform and promotions that are undertaken by the Company. Please note that the Company may send these SMS messages/Push Notifications/e-mails only to the registered mobile number/email-id or such other mobile number/email-id that you may designate for any particular transaction. It is your responsibility to ensure that you provide the correct contact number/email-id for the transaction you wish to enter.
   6. We reserve the right to refuse access to the Platform, to terminate accounts, remove or edit any content on the Platform at our discretion.
   7. We will try to make the Platform error-free, but do not make any representations or guarantee that it will be error free. Your access to the Platform may be occasionally suspended or restricted to allow for repairs, maintenance, or for introduction of new facilities or services. Further, we take no responsibility for internet related issues, which may or may not result in a disruption of the Services.

3. PLATFORM CONTENT

1. 1. The Company hereby grants you a non-exclusive, revocable license to use the Platform on the terms and conditions as set forth in the Agreement. However, all information, content and material contained in the Platform are and continue to be the Company’s intellectual property. Further, all copyrights, designs, source code, object code, patent trademarks, service marks, geographical indictors, trade names and trade secrets in relation to the Platform and the Services, whether or not displayed on the Platform, are proprietary to the Company, except the Merchant’s logos which may also be displayed on the Platform with their consent. No information, content or material from the Platform may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without our express written permission. Any unauthorised use by you shall result in the termination of the license granted to you by us in terms of the Agreement.
   2. You expressly understand and agree that:

• • • The information, content and materials on the Platform and / or Service is provided on an “as is” and “as available” basis. The Company and all its subsidiaries, affiliates, officers, employees and agents disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties on merchantability or fitness for a particular purpose and non-infringement;
    • The Company does not warrant that the functions contained in any content, information and materials on the Platform, including, without limitation any third-party sites or services linked to the Platform and / or the Service will be uninterrupted, timely or error-free, that the defects will be rectified, or that the Platform or the servers that make such content, information and materials available are free of viruses or other harmful components;
    • Any material downloaded or otherwise obtained through the Platform are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer systems and / or electronic devices; and
    • The Company cannot and will not assure you that other users of the Platform are or will be complying with the foregoing provisions of the Agreement. As between you and the Company, you hereby assume all risk of harm or injury resulting from any such lack of compliance.
    • You will have the option of providing feedback in the form of comments with respect to the Merchants with whom you may have transacted through the Platform. Such feedback may be displayed on the Platform and be publicly available. The Platform may therefore contain third-party content (“TPC”) which we do not pre-screen, and which contains views that may be opinions of users, advertisements/offers made by any third party (subject to our consent). These views do not represent our views, opinions, beliefs, morals or values. We do not claim any ownership rights in the text, files, images, or any TPC such third-party may submit or publish on the Platform. After posting any TPC on the Platform, such third-party continues to own the rights to such TPC that it generates, subject to the limited license set out here.
    • Subject to the provisions of the Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines) Rules, 2011, we will do our best to monitor, edit or remove such TPC where we consider it appropriate or necessary to do so. We do not promise that the content in or on the Platform is accurate, complete or updated, that it will not offend or upset any person or that it does not infringe the intellectual property rights of third parties.
    • You hereby expressly acknowledge and agree that the Company will not be liable for your losses or damages (whether direct or indirect) caused by any unauthorized use of your account or any activity undertaken by you based on any TPC. Notwithstanding the foregoing, you will be liable for any loss suffered by the Company or other users due to such unauthorized use.

4. PLATFORM

1. 1. The Platform is an electronic platform that enables you to purchase Product (s) from the Merchants over the internet. You understand and agree that the Company is a technology solutions provider that owns and operates the Platform and that any transaction that you enter into through this Platform will constitute a bilateral contract between you and the relevant Merchant. You further agree and acknowledge that the Company will not in any manner be party to or have any liability with respect to such transactions. The Company does not in any manner involve itself in the following:
      1. The acceptance or rejection of your order
      2. The determination of the prices stated by the Merchant for the Products; or
      3. The dispensing, labelling, packaging or delivery of any Product(s).
   2. Once you have logged into your account, you will have an option to locate a Merchant in the geographical area defined by you, select the Merchant you wish to enter into a transaction with and place your order with such Merchant by either specifying the Products that you require and / or by uploading a scanned copy or a JPEG image of the prescription. You will also have the option to choose the mode of delivery. Such order will constitute an offer by you to enter into a contract with the Merchant to purchase the Product(s). You understand and agree that to purchase certain Products, you require a valid prescription under law, which has been issued by a registered medical practitioner (“Prescription Drugs”). To place an order for such Prescription Drugs, you will mandatorily have to upload a scanned copy of the prescription. Upon your placing an order, the concerned Merchant will receive a notification of your order. Upon receipt of such notification, the Merchant shall ascertain the availability of stock, feasibility of the requested mode of delivery and duly conduct the checks that it is required to undertake under law, such as verifying the prescription (in case of Prescription Drugs). After that, the Merchant shall send you a notification, through the Platform, either confirming or rejecting your order. The confirmation notification sent to you will also state the price of the Product(s) proposed to be sold to you by the Merchant. Upon receipt of such notification of confirmation, you will be required to make payment for the Products in accordance with paragraph 7.1 of these Terms.
   3. You may also receive an email and/or text message from the Company on your registered email-id/contact number containing details of your confirmed order.
   4. If you wish to purchase a Prescription Drug through the Platform, you will be required to upload a scan of the original prescription for that Prescription Drug issued by a registered medical practitioner on the Platform, which will be available for viewing by the concerned Merchant. You will be required to show the original prescription issued by the registered medical practitioner for the requested Prescription Drug prior to such Prescription Drugs being handed over to you by the Merchant. You understand and agree that the requested Prescription Drug will be sold and dispensed or delivered to you only if the Merchant is satisfied that the prescription is in the form prescribed by law and issued by a registered medical practitioner. You acknowledge that the Company has no role in verifying the authenticity of the prescription provided by you, and all responsibility and/or resulting liability, relating to the verification of the prescription and subsequent dispensing of Prescription Drug shall rest solely and entirely with the relevant Merchant. You undertake to upload / provide the original prescription and hereby agree to indemnify and hold harmless the Company as well as the Merchant for any loss or damage arising from your failure to comply with the aforementioned conditions and / or due to an incorrect/fraudulent medical prescription uploaded by you on the Platform.
   5. The requested Products will be directly delivered or handed over to you by the Merchant that you’ve placed the order with, and the Company does not take any responsibility with respect to the dispensing, transport or delivery of your order. If any of the Product(s) or the packaging of the Product that you have received is damaged or tampered with, you are advised not to accept such Product(s). However, in the event you do accept such a Product, you will do so at your own risk and no liability will accrue to the Company. If after opening the package you discover that the Product is damaged, the same may be returned to the Merchant or a claim for refund may be initiated by you following the process set out in paragraph 8 of these Terms.
   6. After you receive the Product(s) ordered by you through the Platform, you will be requested to confirm the receipt of the requested Product(s). If you do not confirm within the stipulated time, the confirmation received by us from the Merchant with respect to the delivery of the Product(s) will be considered as a confirmation of delivery and we shall have no further obligation to investigate the same.
   7. While placing an order with the Merchants on the Platform, you understand and accept that:

• • • You are ultimately responsible for selecting the Merchant from whom you are desirous of purchasing the Product(s);
    • The Company (i) does not recommend or endorse any Merchants registered on the Platform; and (ii) does not make any representations or warranties with respect to these Merchants or the Product(s) they may provide. The Company shall not be liable for any reason whatsoever for or the consequences of the services provided, or goods sold by the Merchant.
    • Information regarding Merchants and the services provided by them as displayed on the Platform is intended for general reference purposes only. Such information is self-reported by the relevant Merchant s and may become out of date or inaccurate over a course of time. The Company does not provide any certification about any specific Merchant nor undertakes any responsibility with respect to compliance with applicable law by such Merchants in connection with its business or sale of Products through the Platform. You are encouraged to independently verify any such information you see on the Platform with respect to such Merchant that you seek to purchase Products from.

5. REPRESENTATIONS AND WARRANTIES BY THE USERS

• • By using the Platform, you represent and warrant that:
    1. You are 18 (eighteen) years of age or older, competent to contract (as per the Indian Contract Act, 1872) and that your use of the Platform will not violate any applicable law or regulation;
    2. All information provided on the Platform by you is true, up-to-date, factual and accurate and you agree to maintain the accuracy of such information;
    3. You will not use the account of another user without such user’s express consent, which shall be made available to the Company if the Company so requires;
    4. You shall not create or register more than one account in your name on the Platform; and
    5. You shall not provide a prescription in the Platform (as and when applicable) which is fraudulent, unauthorized or in any way tampered or doctored.

6. CONDITIONS OF USE

1. 1. You shall use this Platform for reasonable and lawful purposes only and shall not indulge in any activity that is not envisaged through the Platform.
   2. You covenant that you will not:
      1. Modify any content of the Platform;
      2. Decompile, reverse engineer, or disassemble the content;
      3. Use the Platform in any way that is unlawful, or harms the Company or any other person or entity, as determined at the sole discretion of the Company;
      4. Make false or malicious statements about the Services being offered to you or the Platform or the Company;
      5. Post, copy, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contains a virus or other harmful component, or otherwise impair or damage the Platform or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the Platform and / or the Service;
      6. Engage in any form of antisocial, disruptive, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” and “griefing” as those terms are commonly understood and used on the internet;
      7. Post or upload any content that:
         1. belongs to another person and to which you do not have any rights over
         2. is grossly harmful, harassing, blasphemous; defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever
         3. may harm minors in any way
         4. infringes any patent, trademark, copyright or other proprietary rights
         5. violates any law for the time being in force
         6. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature
         7. results in impersonation of another person
         8. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or insults any other nation.
      8. Delete or modify any content of the Platform, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.

7. PAYMENT AND FEES

1. 1. Your use of the Platform shall be free of cost, however, if you wish to purchase the Product(s) from the Merchants on our Platform, you shall make payment for such Product(s) on the options available on the Platform.
   2. If you are using any third-party payment gateway platform to make a payment to the Merchant, you will be subject to the terms and conditions governing such third-party payment gateway platform. Once your transaction has been processed by the third-party payment gateway platform, you will receive an email from us notifying you of your order having been successfully placed. You acknowledge that the relationship between us and the third-payment gateway platform is a principal to principal relationship and that we will not be liable for any damages, losses or expenses incurred by you relating to any act(s) or omission(s) of the payment gateway platform.

8. REFUND AND CANCELLATION

1. 1. Cancellation of an order by a Merchant: A Merchant may cancel your order at any time:
      1. If in the case of a Prescription Drugs, you have not provided a legally valid prescription to the Merchant, or in the opinion of a Merchant, the prescription you have provided is forged, or illegible or not in compliance with applicable law;
      2. If the Merchant does not have in its inventory the Product(s) specified in your order at the time the order is supposed to be delivered; or
      3. If the Merchant is of the reasonable opinion that you are (i) purchasing the Product(s) for resale; or (ii) the quantity requested is excessive or beyond what is permitted to be sold under law;
      4. Without providing any reason for doing so, provided that if you have already made payment for such order, the amount paid shall be refunded to you in full.
   2. Cancellation by you: You shall be permitted to cancel an order placed by you prior to the dispatch or delivery of any of the Product(s) specified in your order from the premises of the concerned Merchant.
   3. Refund and return: Subject to the provisions of these Terms and in the limited circumstances mentioned hereunder, you may request for a return of the Products purchased by you and a refund of the payment made by you. In this context ‘return’ shall mean the act of returning the Product(s) specified in your order placed on the Platform, to the concerned Merchant. ‘Refund’ shall mean transferring the consideration paid by you for your order on the Platform (subject to deduction of processing fees and/or delivery charges if applicable) by the concerned Merchant. You shall be permitted to return the Product / request for a refund in the following situations only:
      1. Product(s) delivered or dispensed by the Merchant do not correspond to Product(s) specified in your order;
      2. Product(s) delivered or dispensed by the Merchant have expired;
      3. Product(s) delivered or dispensed are damaged during the transit from the premises of the Merchant and you; or
      4. Product(s) seal is broken, or the packaging of the Product is open.
   4. Upon the occurrence of any of the aforementioned circumstances, you may place a return/refund request on the Platform and such request will be forthwith transmitted to the Merchant for processing. You may also have the option of making a refund/return request in person at the premise of the concerned Merchant. If for any reason the Merchant refuses to process a valid and compliant return/refund request, you may notify us through the Platform, and we will reach out to the Merchant for a resolution.  Notwithstanding the above, the decision of the Merchant will be final in this regard and you understand and agree that the Company will not be a participant or an influencer in such decision making.
   5. Deactivation and Termination
   6. Deactivation of account by the Company: The Company reserves the right to temporarily suspend or permanently deactivate your account, without any notice to you and without any liability, and to pursue any other remedy available under law:
      1. If you breach any provision of the Terms or the Privacy Policy;
      2. If you provide any information that is false, inaccurate or incomplete (or becomes false, inaccurate or incomplete), or the Company has reasonable grounds to suspect that such information is false or inaccurate;
      3. If, in the opinion of the Company, you are using the Platform for unlawful purposes;
      4. If you allow any third party to use your account or it comes to your knowledge that a third party is using your account and you do not intimate the Company of such unauthorized use within a reasonable time;
      5. If the Company becomes aware of you providing or attempting to provide a fraudulent or illegal prescription to a Merchant;
      6. Any suspected illegal or fraudulent activity on your part; or
      7. For any other reason whatsoever.
   7. Upon suspension or termination of your account, your right to avail the Services and access to the Platform as a user will immediately cease and the Company reserves the right to remove or delete your information that is available, including but not limited to login, account information and information posted by you.

9. LINKS TO THIRD PARTY WEBSITES

• • The Platform may include links to other websites or Platforms whose terms and privacy practices may differ from those of the Company. The inclusion of a link does not imply any endorsement by the Company of any such third party, the third-party website or Platform, or the information on the third-party website or Platform. If the users access or submit personal information to any of those websites or Platforms, such access and information shall be governed by the terms of use and privacy policies of such third party websites or Platforms, as the case may be, and the Company disclaims all responsibility or liability with respect to these terms, policies or the websites or Platforms. The users are encouraged to carefully read the terms and privacy policy of any website and Platform that they visit.

10. INDEMNITY

• • You hereby agree to indemnify, defend, and hold the Company, the Company’s agents, affiliates, representatives, authorized users, employees, and assigns harmless from and against any and all losses, damages, liabilities and costs arising from your use of the Platform or the Services, and / or the violation of the Agreement by you, and/or your use of the Services provided by the Merchants through the Platform.

11. DISCLAIMERS

• • You acknowledge that we are an online aggregator of pharmacies and our role is limited to maintaining an online platform which connects you with Merchants. Accordingly, we expressly disclaim any and all liability arising from or in connection with:
    1. Any Product(s) offered for sale or sold on the Platform;
    2. Any express or implied warranties, including any warranties regarding the merchantability or functionality or usage or quality of the Product(s);
    3. Any contravention of any applicable law by the Merchant;
    4. The effectiveness, usefulness or accuracy of description of the Product(s);
    5. Any infringement of intellectual property rights/third-party intellectual rights of the Product(s) by the Merchant; Any harm, illness or any other medical condition(s) developed by you as a result of any Product(s) purchased through the Platform;
    6. Any incorrect or excessive pricing of the Product(s);
    7. Any incorrect dosage of the Product(s) delivered to you by the Merchant;
    8. Any erroneous or inaccurate Product(s) delivered to you as a substitution to the Product(s) being requested for in your order;
    9. Any issue pertaining to dispensing or delivery of the Product(s) that are required to be delivered to you by the Merchant;
    10. Any delay by the Merchant in delivering the Product(s) to you;
    11. Any change in any information communicated to the Company by any Merchant;
    12. Any misrepresentation, fraudulent or illegal act(s) by a Merchant;
    13. Any use of any third-party link on the Platform, including any loss suffered while using a payment gateway platform on the Platform; and
    14. Any misuse or modification of any TPC.

12. LIMITATION OF LIABILITY

1. 1. Pursuant to Paragraph 11 above, you acknowledge and undertake that you are accessing the Services through the Platform, transacting at your own risk and are using your best and prudent judgment before entering into any transaction or availing any Service(s) through the Platform. Under no circumstances will the Company be liable to you for any harm, loss, or damage, either to your person or property, caused due to and/or as a result of your use of the Services.
   2. To the fullest extent permitted by law, under no circumstances will the Company be liable to you or any other person or entity for any direct, indirect, incidental, special, remote or consequential damages, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, resulting from any circumstances, including:
      1. 1. Your use or inability to use the Platform;
         2. Unauthorized access to or alteration of your transmissions or data; or
         3. Any other matter relating to the Platform and / or Service.

whether or not foreseeable, OR whether or not the Company has been advised of the possibility of such damages.

1. 1. We shall neither be liable nor responsible for any actions or inactions of the other users of the Platform nor any breach of conditions, representations or warranties by the Merchants. We do not take any obligation to mediate or resolve any dispute or disagreement between you and the other users of the Platform, including the Merchants.
   2. Further, none of the directors, officials or employees of the Company shall be personally liable for any action in connection with the Platform or the Services.

13. ACCESS OUTSIDE REPUBLIC OF INDIA

• • You acknowledge that the Services shall not be available to users located outside India. The Company makes no representation that the content contained on the Platform is appropriate to be used or accessed outside the Republic of India. If the users use or access the Platform from outside the Republic of India, they do so at their own risk and are responsible for compliance with the laws of such jurisdiction. These Terms do not constitute, nor may it be used for or in connection with, any promotional activities or solicitation by anyone in any jurisdiction in which such promotional activities or solicitation is not authorized or to any person to whom it is unlawful to promote or solicit.

14. GOVERNING LAWAND JURISDICTION

• • These Terms and Privacy Policy are transactions entered and the relationship between you and the Company shall be governed in accordance with the laws of India without reference to any conflict of law principles. You agree that subject to Paragraph 15 below, courts at Chennai, India shall have exclusive jurisdiction over any disputes arising under or in connection with your use of the Platform.

15. ARBITRATION

• • Any dispute, claim or controversy arising out of or relating to this notice or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of the Agreement to arbitrate, or to your use of the Platform or the Service or information to which it gives access, will be determined by arbitration in India, before a sole arbitrator. Arbitration will be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration will be Chennai. All proceedings of such arbitration, including, without limitation, any awards, will be in English language. The award will be final and binding on the parties.

16. SEVERABILITY

• • If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision will be excluded from the Agreement and the remainder of the Agreement will be interpreted as if such provision were so excluded and will be enforceable in accordance with its Terms; provided however that, in such an event, the Agreement will be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.

17. NOTICES

18. 1. All notices and other communications required or permitted hereunder to be given to a party will be in writing, in English language, and will be sent by facsimile, e-mail, or mailed by prepaid internationally-recognized courier, or otherwise delivered by hand or by messenger, addressed to such party’s address as set forth below or at such other address as the party would have furnished to the other party in writing in accordance with this provision:
    2. If to Company:
       DEEVITA Technologies India Private Ltd
       143/6c Eswaran Street, 2nd Floor
       Karapakkam, Chennai – 600097, Tamil Nadu, India
       Email: legal@peppill.com
       Ph: +91-9176011853
    3. If to you: At the email address provided by you to us when you register on this Platform.
19. REPORT ABUSE

• • In the event you come across any abuse or violation of the Terms or if you become aware of any objectionable content on the Platform, please report it to legal@peppill.com.

19. PRIVACY POLICY

• • You confirm that you have read, fully understand and accept the Privacy Policy.

20. NEWSLETTERS AND COMMUNICATIONS

• • You hereby expressly agree to receive communications and newsletters from the Company by SMS and e-mails. You can unsubscribe / opt-out from receiving communications and newsletters from the Company at any time by following the procedure set forth in the Platform.

21. GRIEVANCE OFFICER

• • If you have any grievance with respect to the Platform or the Service, including any discrepancies and grievances with respect to processing of information, you can contact our Grievance Officer at:

• Jayabarathy Palani
• DEEVITA Technologies India Private Ltd
• 143/6c Eswaran Street, 2^nd Floor
• Karapakkam, Chennai – 600097, Tamilnadu, India
• Email: grievance@peppill.com
• Ph: +91-9176011853

22. WAIVER

• • No term of the Agreement will be deemed waived and no breach excused, unless such waiver or consent be in writing and signed by the Company. Any consent by the Company to, or waiver of a breach by you, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

23. FORCE MAJEURE

• • We will not be responsible for any delay or failure to comply with our obligations under the Agreement if the delay or failure arises from any reason which is beyond our reasonable control.

24. ELECTRONIC RECORD

• • This document is an electronic record in terms of the Information Technology Act, 2000 (“IT Act”) and the rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the IT Act. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of the IT Act and the rules made thereunder that require publishing the rules and regulations, privacy policy and terms of use of the Platform.

25. COMPLETE UNDERSTANDING

• • The Agreement contains the entire understanding of the parties, and there are no other written or oral understandings or promises between the parties with respect to the subject matter of the Agreement other than those contained or referenced in the Agreement.